Are you trying to Log In to your Trend Micro account but surprisingly found that your User name is locked? This is a temporarily locking may be because of the unfamiliar trail of logging in to the Deep Security Manager using an incorrect password. You could have attempted many times but the users get locked. The number of trials to log in is examined and noted under System > System Settings > Security.
You need not worry when TM team is with you; Trend Micro Support will help get back your user name and also the process to unlock it. The team is serving its customers for long and gives the best possible ways to make their customers satisfied. The team suggests on the first sign in to ‘create a new Admin user’ and S Master Admin for back up. If you log in from one Admin users, you can unlock the locked users using Deep Security Manager Dashboard. So follow these instructions now:
- Sign in using one of the currently working Admin users/MasterAdmin.
- You have to follow this for deep security
